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Screenshots from Million Handshakes
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Visually design your processes
Dialog Designer lets you draw your dialogs - the way you have thought that the customer processes will take place. Included is a toolbox with all the standard components you need to start modelling your customers communication.
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Run and evaluate your processes
From the same user interface where yout model the dialogs, you can also test and run your dialogs. This makes an extremely short path from design and planning to "live" customer interaction.
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Integrated access to dialog history
From the graphical dialog interface, you have easy access to lists of dialog participant and their individual history. This includes export functions to various formats (e.g. Microsoft Excel).
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Easily create selection to target various groups of customers
Width Selection Designer you can fast and easily define selections of customers without database knowledge.
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All templates for communication in one repository
Message Designer lets you design and edit templates for emails, letters, sms, files to print houses. You can easily merge customer data into the documents.
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Email with linked questionnaires
Emails sent from Million Handshakes can contain personalized links to web pages on the internet.
Including links to online surveys is a commonly used function. In this way we will automatically know the identity of the customer answering the questionnaire.
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Easily design of questionnaires
Questionnaire Designer lets you design advanced questionnaires and then publish them on the internet.
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Answering an online questionnaire
A questionnaire published on the internet can be answered in a varity of internet browsers. In this screenshot you will see a question of the type matrix.
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Design and distribute reports
Report Designer is a component for designing reports. Reports can be printed, browsed in an internet application, or desitributed by email.
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The Report Portal - easy access to reports
The Report Portal gives users access to run, browse and print reports. One single report is available on various formats: HTML, pdf, jpg, rtf and more.
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The Telemarketing Web user interface
Customer consultants are displayed customer information and questions while talking to the customer.
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Customer View
The Web application Customer View gives customer consultants access to customer information and search cabailities.
Read more about Customer View |
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