Dialog Marketing, Telemarketing, Questionnaires, CRM, Customer Relations, Customer Care

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Component overview

Million Handshakes is built up of different components serving different functions. Some components can be used stand-alone. However, all components are designed for optimal coexistence, thus as a whole providing the essential tool for securing customer communication and follow-up.

All components in Million Handshakes are listed below. Click for detailed information.

	Dialog Designer Dialog Designer is the component handling customer processes. How to design a dialog Product sheet: Customer dialog (pdf)
	Selection Designer Selection Designer is the component where you define your customer selections, thus the target groups of your different customer processes. How to define a selection Product sheet: Define a selection (pdf)
	Message Designer Message Designer is the component used to create and design emails, letters and sms messages used for customer communication. How to design a message Product sheet: Design a message (pdf)
	Questionnaire Designer Questionnaire Designer is used to create questionnaires. Questionnaires can be answered on the internet by anonymous and identified customers. How to design a questionnaire for a survey Product sheet: Design a questionnaire (pdf)
	Report Designer Report Designer is the component providing reporting functionality in Million Handshakes. How to design a report Product sheet: Design a report (pdf)
	Customer View Customer View focuses on the single customer, providing customer account managers functionality to search, view and edit customer information. How to handle customer information Product sheet: Handle customer information (pdf)
	Telemarketing Web Telemarketing Web is a call centre component used by customer consultants to contact customers by phone. How to use Telemarketing Web for a callcenter Product sheet: Telemarketing Web in a callcenter (pdf)
	Customer Web Access ("My Account") Customer Web Access provides functionality to create the customer's own web page, also known as "My Account". How Customer Web Access supports your business Product sheet: Customer Web Access (pdf)
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